ek33 Privacy Policy — Your Information is Safe with Us

1 Introduction and Scope

ek33 ("we", "our", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, process, and protect your personal information when you use the ek33 website (https://ek33.cam) and all services connected to it.

By using our platform — including creating an account, playing games, completing financial transactions, or receiving live chat support — you are considered to have read and agreed to the terms of this Policy.

This Policy applies to:

• All registered and unregistered users across all pages of the ek33 website.
• All gaming services including slots, live casino, cricket betting, fishing games, and others.
• All financial transactions carried out via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support provided via live chat or email.

Our services are for users aged 21 and above only. Our position on minors is described in detail in Section 10.

2 What Information We Collect

ek33 collects two types of information — information you provide directly, and information generated automatically through your use of the platform.

2.1 Identity Information You Provide

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address.
• National ID or passport number (for KYC verification where required).
• Username and password (stored in encrypted form).

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction verification).
• Partial bank account details (full account numbers are not stored).
• Deposit and withdrawal history, amounts, and timestamps.

2.3 Gaming Activity Information

• Type of games played, bet amounts, and results.
• Bonus and promotion usage history.
• Session duration and login/logout times.

2.4 Technical and Device Information

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device ID and screen resolution.
• Referral URL and click path.

3 How We Collect Information

ek33 collects information through the following means:

• Through account registration and login forms.
• When completing a deposit or withdrawal.
• When requesting support via live chat or email.
• Automatically via cookies, web beacons, and similar tracking technologies.
• Through documents submitted during the KYC (Know Your Customer) verification process.
• From third-party payment gateways in a secure and limited manner.

4 Purpose of Using Your Information

ek33 uses your information only for the following legitimate purposes:

4.1 Service Operations

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To record gaming sessions and bet results.
• To manage bonus and VIP rewards programs.

4.2 Security and Compliance

• To complete age verification and the KYC process.
• To prevent fraud, money laundering, and other illegal activities.
• To detect multiple persons accessing a single account.
• To keep records in compliance with all applicable regulations.

4.3 Service Improvement

• To personalize your experience and show relevant offers.
• To identify and resolve technical issues on the platform.
• To analyze user behavior in developing new games and features.

4.4 Communication

• To send important account notifications.
• To provide customer support via live chat or email.
• To send promotional information if you have consented (which can be withdrawn at any time).

5 Sharing Information with Third Parties

ek33 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

The minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment gateway. These parties are governed by their own privacy policies and may only use this information to complete specific transactions.

5.2 Game Software Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers may receive limited session data to operate the gaming experience. Personally identifiable information is not shared with these parties.

5.3 Legal Obligations

We may disclose relevant information if legally required to do so pursuant to a valid order or investigation by a competent court or regulatory authority.

5.4 Business Changes

If any change occurs in the ownership or structure of ek33, user information may be transferred to the new entity. In such a case, this Policy will remain in effect.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure security. Disabling them may prevent the platform from working correctly.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to understand how users interact with the site, helping us improve our services.

6.2 Managing Cookies

Most browsers accept cookies by default. You can limit or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.

7 Data Security Measures

ek33 applies industry-standard technical and organizational measures to protect your information, including:

• SSL (Secure Socket Layer) encryption: All data exchanged between the website and your browser is protected via SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — strong cryptographic hash algorithms are used.
• Access controls: Only authorized staff can access specific user data, and their activity is logged.
• Secure server infrastructure: Our servers are housed in secure data centers and undergo regular security audits.
• RNG verification: An independently verified Random Number Generator is used to ensure fairness of gaming outcomes.

While we make every effort to ensure the highest level of protection, no method on the internet is 100% impenetrable. If you notice any suspicious activity, please contact [email protected] immediately.

8 Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined based on the following factors:

• All information is retained while your account remains active.
• Financial transaction records are kept for a specified period after account closure in accordance with applicable law.
• KYC verification documents are retained for a defined period to meet legal requirements.
• Once the required period has passed, data is securely deleted or anonymized.

9 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact [email protected]:

9.1 Right to Access

You may request to know what information we hold about you and how we use it.

9.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can also be updated directly through your account settings.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be fully erasable.

9.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

9.5 Withdrawal of Marketing Communications

You can request to stop promotional emails or notifications at any time. This will not stop necessary service-related communications.

10 Protection of Minors

ek33's services are only for individuals aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If it is found that a minor has registered, that account will be immediately cancelled and the collected information will be deleted.

Our request to parents: monitor the online activities of children and teenagers and ensure age-appropriate content filtering for them. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Changes to the Policy

We may update this privacy policy from time to time due to business needs, legal changes, or technological developments.

In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after the changes will be considered as your acceptance of the new policy.

We recommend visiting this page at regular intervals to stay informed about the latest policy.

12 Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact us: